More than sales after sales service i.e. customer support is important to Customers. Render timely support to the customers after sales. Meet the demand of customers by providing them the facility to access information and answer to the service request. Provide round-the-clock service to customer. This feature facilitates all necessary information and solutions the customer requires to help themselves, anytime and anywhere.
Brilliants  support software provides the online customer support management (CRM Help Desk) software that your organisation needs to handle all your customers’ queries. A robust set of features lets you capture queries from Web forms as well as phone and e-mail contacts, provide FAQs for customers and a knowledge base for support agents, assign and escalate cases through automated workflows, and even transfer case information from other applications.

• Monitor and resolve customer complaints.
• Maintain and follow sales.
• Defect and call analysis.
• Track and support productivity.
• Auto AMC quote and invoicing.
• Maintenance alerts and task assignments.